At Velora Fabrics, accessible at velorafabrics.store, your privacy is very important to us. This Privacy Policy explains how we collect, use, and safeguard your personal information when you shop with us.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, and shipping/billing address.
  • Order Details: Fabric designs purchased, preferences, and order history.
  • Payment Information: Method of payment (Cash on Delivery, JazzCash, or EasyPaisa).
  • Technical Data: IP address, browser type, device information, and browsing activity on our website.
  • Communication Data: Information provided when contacting us via email or contact forms.

2. How We Use Your Information

We use your information to:

  • Process and deliver your fabric orders.
  • Contact you regarding order confirmations, updates, and support.
  • Improve our website, product offerings, and customer experience.
  • Share promotions, offers, or new collection launches (only if you opt-in).
  • Prevent fraud and enhance website security.

3. Payment Information

We only accept payments through:

  • 💵 Cash on Delivery (COD)
  • 📲 JazzCash
  • 📲 EasyPaisa

We do not store sensitive financial details. JazzCash and EasyPaisa payments are processed securely by their respective providers.

4. Cookies and Tracking

Our website uses cookies to improve user experience. Cookies help us:

  • Remember your preferences and shopping cart.
  • Track website performance and analytics.
  • Personalize offers and product recommendations.

You may disable cookies in your browser, but some website features may not function correctly.

5. Sharing of Information

We do not sell or trade your personal information. However, we may share your data with:

  • Courier services for delivery of your fabrics.
  • Payment providers (JazzCash, EasyPaisa) for secure payment processing.
  • Analytics and IT services to improve website performance.
  • Legal authorities if required by law.

6. Data Security

We take appropriate measures to protect your data from unauthorized access, misuse, or loss. All transactions are handled securely.

7. Your Rights

As a customer, you have the right to:

  • Request access to your data.
  • Request corrections of inaccurate or incomplete information.
  • Request deletion of your data, subject to legal or transactional obligations.
  • Opt-out of promotional messages at any time.

8. Third-Party Links

Our website may contain links to third-party services (such as couriers or payment platforms). We are not responsible for their privacy policies and recommend reviewing them before providing any information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

📧 Email: info@velorafabrics.store
📍 Address: 1st Floor, Al-Rehman Chamber, 79 East AKM Fazl-ul-Haq Rd, Block G, G 7, Pakistan